Privacy Policy

2. Information We Collect

We may collect the following types of information:

Personal Information

• • Name
• • Email address
• • Phone number
• • Billing and shipping address
• • Company name (if applicable)
• • Payment information (processed securely by our payment processor)

Project Information

• • Artwork, logos, and files you upload
• • Project specifications and requirements
• • Communication history regarding your orders

Technical Information

• • IP address
• • Browser type and version
• • Device information
• • Pages visited and time spent on our site
• • Referring website or source

3. How We Use Your Information

We use the information we collect to:

• • Process and fulfill your orders
• • Communicate with you about your projects
• • Send order confirmations and updates
• • Provide customer support
• • Process payments securely
• • Improve our products and services
• • Send promotional communications (with your consent)
• • Maintain security and prevent fraud
• • Comply with legal obligations

4. How We Share Your Information

We may share your information with:

Service Providers

• • Payment Processors: Stripe and other payment gateways to process transactions securely
• • Email Services: SendGrid for transactional and notification emails
• • Hosting Provider: Visionary Brandworks (our own division) for website and application hosting
• • Shipping Carriers: FedEx, UPS (when applicable) for order fulfillment

Internal Systems

• • SignTrack (our internal job management system) for order processing and production

Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• • SSL/TLS encryption for data transmission
• • Secure payment processing through PCI-compliant providers
• • Access controls and authentication
• • Regular security assessments
• • Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project files and artwork are typically retained for 12 months after project completion.

7. Your Rights

You have the right to:

• • Access the personal information we hold about you
• • Request correction of inaccurate information
• • Request deletion of your information (subject to legal requirements)
• • Opt out of marketing communications
• • Object to certain processing of your information
• • Request a copy of your data

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• • Remember your preferences
• • Understand how you use our site
• • Improve site functionality
• • Provide relevant content

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Visionary Signs LLC

625 Jensen Grove Dr

Blackfoot, ID 83221

United States

Phone: (208) 684-0002

Email: sales@getvisionarysigns.com